Salesforce Administrator – New York, NY or Norman, OK

MISSION

Based in New York, NY Or Norman, OK, you will be the administrator of Agio’s SalesForce instance with administrative, development, and implementation responsibilities to support and train our internal users located across all geographic locations.

ROLE

Reporting directly to the CIO, you’ll be a member of the Tools and Automation Team responsible for configuration and administration of SalesForce instance.  In this role, individual must evaluate and test new releases, create implementation plan and perform the administrative changes required to implement new features.  Individual will also be responsible for creating training schedule and train end users on various different functionalities. Individual will also be responsible for customizing and managing partner portals. Additionally, individual must have great attention to detail with the ability to multi-task and communicate effectively.

OBJECTIVES  YEAR ONE

1. Review and update roles, profiles, and sharing rules to meet company objectives
2. Create and implement SalesForce training program
3. Create gap analysis of features and functionality not being used
4. Design and configure workflows as requested – Chatter alerts, ESP alerts
5. Manage and update configurations as requested
6. Create reports and dashboards to meet user requirements

RESPONSIBILITES

• Configure and manage all instances of SalesForce
• Research, test, and implement new features and functionalities
• Create report and dashboards as requested
• Create best practice solutions and train end-users on it
• Administer user accounts and integration with external systems
• Meet with end users to understand their current workflows and propose new and efficient solutions

A WEEK IN THE LIFE

50% – Configuration and Administration

• Perform administrative tasks like user creation, workflow creation
• Manage roles and profiles to meet company objectives for data sharing and reporting
• Test new features and configurations in sandbox
• Perform production changes  – deployments and implementations

50% – Training & Best Practices

• Create streams of training program for each role
• Meet with end users to understand their current workflows and propose new and efficient solutions

Database Administrator

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Mission

Reporting to the manager of the Cross Platform Team and based in the operational headquarters of Agio in Norman, Oklahoma, you’ll be a member of the Cross Platform Team working with both internal and external customers throughout the world.

Objectives – Year One

• Be able to operate in our client’s environments with little to no assistance, understanding their duties
• Working with our customers (web developers and computer programmers) on a daily basis
• Ongoing maintenance & administration of assigned systems
• Assistance with execution of projects related to areas of responsibility
• Identifying the needs of clients and meeting these needs through proper data research
• Developing, configuring and maintaining databases and related systems. This includes writing well-formed, efficient SQL queries, views, jobs and stored procedures to collect, process and present relevant data
• Developing test sets for monitoring database functionality through 24X7 monitoring systems
• Optimizing database performance through database performance tuning
• Configuring and validating database backup routines on a regular basis
• Assist with recovery of lost or corrupt data
• Following direction provided by the customer, but remaining mindful and aware of the overall environment and the long-term plan for that environment

Responsibilities

• Ability to troubleshoot and solve database related issues in a timely manner
• Proactively diagnose/assess the database environment before problems arise
• Managing database-related release management activities for staging and production systems
• Collecting, organizing and managing data
• Ensure the integrity and security of data from unauthorized individuals
• Oversight and control of data resources for the organization
• Deploying and maintaining resilient data replication schemes
• Ability to follow change management and/or ITIL processes.
• Ability to work from a ticketing system and provide updates to clients and team

Requirements:

Applicants must possess:

• 3+ years of MS SQL Server DBA experience or related formal database education or DBA certification
• Excellent written, verbal and interpersonal communication skills
• Strong analytical and problem solving skills
• Strong understanding of database platforms in an enterprise infrastructure with the ability to utilize database administration tools

The strongest candidates will also have:

• Industry certifications (MCITP, MCSE, MCDBA, VPC, etc.)
• Ability to meet stringent deadlines and handle multiple tasks
• Familiar with Change Management and ITIL processes
• Ability to provide timely and informative follow-up to end-users
• Ability to efficiently prioritize and organize competing work demands with little oversight

Education:

B.S/B.A. Degree

Pre-Sales Engineer

MISSION

Based in New York, New Jersey or Connecticut, you will be in a customer facing position providing pre-sales support and implementation support to our prospective and current customer base located throughout the United States.

 

ROLE

Reporting directly to the CIO, you’ll be a member of the Solutions Engineering Team working closely with Business Development Team and Project Management Team to design solutions for prospects and customers. In this role, individual is required to demonstrate sound technical understanding, and superior interpersonal skills playing a vital role in understanding customer requirements, designing solutions that meets the requirement, and presenting the solution to prospects and customers. Additionally, individual must have great attention to detail with the ability to multi-task and communicate effectively.

 

OBJECTIVES – YEAR ONE

1. Design and price solutions as required for services listed in Agio’s Service Catalog.
2. Create Pre-Sales Questionnaire for each service in the service catalog
3. Attain required technical certification for selected technology vendors.
4. Create scripted demo of Agio’s services and platforms – AMS, ESP.
5. Develop training material to educate Business Development and Client Services Team on Agio’s portfolio of services.
6. Write service descriptions for all Agio Services listed in the service catalog.

 

RESPONSIBILITES

• Attend prospecting calls and meetings with Business Development Team. Conduct demo of Agio’s service platforms (AMS & ESP)
• Gather technical requirements from internal and external (prospects/customers) to ensure the new solution will meets the needs of everyone involved.
• Build best of the breed technical solution using the services from service catalog.
• Prepare presentations as necessary, taking care to reflect the needs and abilities of your audience, both in a pre-sales and post-sales implementation role.
• Work with post-sales Project Management Team to ensure that the support teams are ready to support the solutions that you’ve designed.
• Research industry trends and stay current with latest technology offerings for cloud service providers, enterprise storage, virtualization technologies, and network connectivity.
• Work with Product Development Team to add services to the service catalog.
• In this role, you will have no direct reports, but you will be expected to lead project teams of internal and external resources in pursuit of Agio’s corporate goals.

 

EXPECTATIONS (SUCCESS CRITERIA)

• Meet the objectives identified for year 1.
• Be the expert and go to person for SkySuite and Hosting service designs.
• Establish SLAs (turnaround time) for solution design for each of the services in the service catalog. Meet the established SLAs.
• Manage the customer experience throughout the sales cycle from pre-sales to post-sales, ensuring all technical and site-specific information’s is transitioned to the implementation and post-sales support teams.
• Participate and contribute in POC testing of new services

 

REQUIREMENTS

Applicants must possess:

• A Bachelor’s degree in Computer Science and/or MIS and/or have associated experience in the field (minimum of five years experience).
• Technical experience in designing and implementing product and service solutions to solve complex business problems.
• Minimum of 3 years of system administration experience working directly with server, storage, and virtualization technologies like EMC Storage, VMWare, Desktop Virtualization, Cisco network, and Windows and Linux based infrastructure.
• Desired certifications – VMWare Certified Professional (VCP), EMC Technical Architect (EMCTA), EMC Implementation Engineer (EMCIE).

A WEEK IN THE LIFE

25% – External Meetings & Demos

• Attend prospect and customer meetings and conduct demos.
• Gather Requirements and perform site-visits.
• Follow up on technical takeaways.
• Present technical solution to prospects and customers.

50% – Solutions Design & Pricing

• Design technical solution to meet the requirements.
• Review technical solutions with internal teams (Solutions Team, Project Management Team, Client Support).
• Gather quotes from suppliers/vendors and create pricing for the solution.
• On winning opportunity, create a client brief – document highlighting client’s current environment and the new design.

25% – Internal Projects

• Create Pre-Sales Questionnaire for each service in Service Catalog
• Seek technical certification for selected vendors.
• Write service descriptions for services in Service Catalog.
• Assist in POC projects for product development.

QA Analyst Intern

The Quality Assurance Intern is responsible for conducting quality control activities for the IT Services Department.  The QA Intern will analyze application systems, create test case documentation, and execute plans.  The successful candidate will have proven experience ensuring that complex software application is performing as designed.

RESPONSIBILITIES

• Document quality assurance practices
• Ensure that testing activities will allow applications to meet business requirements and system goals, fulfill end-user requirements, and identify and resolve system issues
• Conduct all types of application testing as needed, such as system, unit, regression, load, and acceptance testing methods
• Analyze formal test results in order to discover and resolve defects, bugs, errors, configuration issues, and interoperability flaws
• Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality
• Produce reports and documentation for all testing efforts, results, activities, data, logging, and tracking
• Communicate test progress, test results, and other relevant information
• Other duties as assigned

REQUIREMENTS

• Strong research and analytic skills
• Strong verbal and written communication skills
• Ability to operate in a fast moving environment

PERFERRED EXPERIENCE

• Experience working as technology business analyst

EDUCATION

B.S./B.A. candidates in MIS, CS, Economics, Accounting or General Business

HR Intern

MISSION

Reporting directly to the Talent Manager, and based in the operational headquarters of Agio in Norman, Oklahoma, you’ll be a member of the HR Talent team working with both internal and external customers throughout the world.  As part of this team, you’ll be assisting with the entire employee lifecycle; from recruiting to offboarding and everything in between.

OBJECTIVE – YEAR ONE

• Become familiar enough with Agio processes to begin to have an impact on future process enhancements, while having a direct and positive influence on the employee lifecycle.

RESPONSIBILITIES

• Recruiting:  As a rapidly growing company, Agio is constantly hiring.  You’ll work with recruiting agencies and recruiters from across the United States.
• Hiring: Once we have a set of candidates, we need to interview.  You’ll be working with Agio teams to understand the way we interview, how we interview and how we select our candidates.
• Onboarding: After we’ve recruited and hired, we begin our favorite process, onboarding.  Done correctly, this process energizes and engages our employees, preparing them to be effective from the start.
• Training: As technology changes so do training requirements.  Be a part of building this training for over 100 employees worldwide.
• HR: Learn what it is like to work with an outsourced professional employment organization and understand the criteria that companies use to determine whether to insource or outsource that critical function.

REQUIREMENTS

• Hunger to learn about the full employment life cycle
• Desire to have a positive impact on the people that work (and want to work) for Agio
• Good working knowledge of Microsoft Applications
• Analytical, critical thinking skills, and attention to detail
• Ability to develop professional relationships at varying levels within the business
• Ability to work independently
• Excellent written, verbal communication, time management, and organizational skills
• Must be flexible, open to new direction and willing to receive feedback
• Willing to collaborate with others, and promote a positive work environment
• Effective oral and written communication skills

The strongest candidates will also have:

• Experience with Salesforce
• Working towards a degree in HR
• Some experience in HR

Solutions Engineer

Create competitive advantage through the design, development, and deployment of innovative technical solutions. Reporting directly to the CIO, you’ll be a member of the Solutions Engineering Team working with both internal and external customers to develop solutions, and manage and administer the Agio Monitoring System (AMS) supporting company objectives. In this role individual is required to demonstrate sound technical administration, and superior interpersonal skills playing a vital role in designing, enhancing, integrating and scaling new technology solutions integrated with AMS

OBJECTIVES – YEAR ONE

• Upgrade AMS backend environment. Add DR, Development, and Demo environment
• Add data archiving policy management by each client
• Add new features to AMS – Create default monitoring packages including Synthetic Transactions for:
  • Active Directory, Exchange, SQL ,IIS, Citrix
  • Job Monitoring (Active Batch, AutoSys)
  • Application Log Monitoring
  • EMC SAN (VMAX, VNX)
  • NetApp
  • Eze OMS
  • Create default reports and dashboards
    • Daily/Weekly/Monthly Environment Overview
    • SSAE-16 Audit Reports (Account Lockout, Failed Logins, Change Mgmt)
    • AMS Integration – Integrate with external systems
      • SalesForce
      • Populate CMDB from external data source
      • Managed Security Services Integration
        • Assist in creation of SOC. Work with SOC Engineer to configure SIEM module in AMS– rules, alerts, reports, dashboards
        • Configure Vulnerability Management in AMS

RESPONSIBILIITES

• Provide support and management of AMS environment and coordinate all issues and new features requests, and system upgrades with AccelOps.
• Develop, test, and implement solutions in AMS that match the requirements.
• Develop and write parsers and new rules package for new device type.
• Train internal and external users on how to use the new features.
• Review external technologies and products for their applicability to integrate with AMS for new feature requests. Compare various solutions and implement the one most appropriate for the project and company.
• Provide Level 3 support for Client requests and issues.

NOT PART OF RESPONSIBILITIES

• Client Implementations – Client Service will implement and onboard new clients into AMS – (Owner: PMO)
• Client Support – Level 1 & Level 2 support will be handled by Client Services (Owner: Level 1- CST, Level 2 – CSE)
• Client Requests – Creating new rules or updating rules for existing devices, creating new reports and dashboards or creating client specific synthetic transactions will be handled by Client Services (Owner: CSE)

EXPECTATIONS (SUCCESS CRITERIA)

• Demonstrate expertise and leadership in working with different departments, product management, development, engineering and operations to develop, implement and support solutions. Negotiate with all stakeholders to define solutions that meet Agio’s needs with respect to functionality, performance, scalability, and reliability, realistic implementation schedules and adherence to architectural goals and principles.
• Work on multiple projects at the same time with aggressive timelines.
• Maintain clear, regular communication with all stakeholders throughout the process.
• Research new software and hardware products or services, and find best solutions and prices to meet business requirements.
• Engage and work with members from other teams to successfully test and implement the solutions.
• Develop relationships with vendors and manage the vendor interface

 WEEK IN A LIFE OF

50% – System Administration

• Manage production environment– Address system and performance issues
• Follow up and work with AccelOps on troubleshooting open issues and new requests
• Implement DR/DEV environment
• Implement data archiving policies
• Create and maintain a demo environment with capability to display all functionality
  • Storage (EMC, NetApp), Exchange, SQL, Business Summaries, Cloud Applications, Desktops, VoIP, etc.

25% – Create Reports and Dashboards

• Service Packages – Standardize reports and dashboards package for each service offering
• NOC View – Work on developing reports/dashboard for Agio Internal (NOC View)

20% – Develop and Implement New Features

• Scripting – Write custom parsers
• Development and integration of new features
• File Monitoring
• Job Monitoring
• Synthetic Transactions
• SalesForce Integration

5% – Training

• Hold internal training (once every two weeks)
• Conduct one on one training as required.
• Windows 2003 and 2008 clustering.
• MS SQL Server, FTP, VMware, BES, MSFT Exchange
• Unix/Linux systems

Security Consulting Engineer

Mission

Reporting to the Director of Security Practice, the Security Consulting Engineer based at the Agio Security Division Raleigh, North Carolina, will primarily work with external customers.  Employee would be expected to perform  a myriad of testing and assessments while consulting with the client with best in class security practices consistent with the client’s compliance requirements, business objectives, and budget.

Objectives – Year One

At the end of the first year, employee should be able to perform the following:

• Gap Analyses
• Penetration Testing
• Internal and External Vulnerability Assessments
• Consult with clients to recommend appropriate remediation/corrective actions to improve security posture

Job Description

Conduct data collection interview sessions with customer to gather information regarding current infrastructure and the associated security, privacy and mitigating controls and measure compliance against security requirements set forth by both governmental and private agencies.  Knowledge on how to perform a Security Risk Analysis (HIPAA, FFIEC, CJIS) based on the classification of discovered deficiencies into likely risk categories (NIST or ISO based) and recommend remediation options. Interact with clients as consultant to advise, recommend, and provide “best practices” security options upon discovery of security posture deficiencies.  Deliver reports of findings, both written and oral, to what is frequently a diverse group of attendees including C-level executives, technical managers and hand-on technicians.

• Perform consulting and assessment work with customers to ensure the maximum security of their work products and data while aligning compliance requirements with optimum security posture.
• Work will be performed both at customer locations and in-house at security offices in Morrisville, NC. (Raleigh-Durham area)
• Substantial written documentation to include findings and remedial recommendations is required.
• Light travel (up to 25%) required.
• Should be comfortable speaking to clients regarding their security needs and making recommendations
• Ability to organize, write, and present findings and recommendations in a professional manner is critical.

Requirements:

• 5-7 Years experience in the IT security field
• Be able to execute at an advanced level in at least two and at an intermediate level in two or more of the following:
  • Networking / infrastructure (routing/switching)
  • Penetration testing, vulnerability scanning, and security assessments; background in Payment Card Industry (PCI), HIPAA/healthcare or financial services is a plus
  • Security solutions (firewalls, IDS?IPS, encryption, advance authentication, SIEM, DLP)
  • Unix/Linux
  • Windows Network Operation Systems/Active
  • Directory/Messaging (Exchange or open source solutions)

• Applicants should carry at least one of the following certifications:
  • CISSP
  • SANS GSEC
  • CCNP
  • CCSP
  • CCIE
  • PCI QSA

• Must be a self-starter, able to work through issues from start to finish with little assistance, reporting on root cause providing recommendations for resolution.
• Expected to work as part of a team, not on an island, and be openly collaborative when working through issues with other team members.

Education:

B.S/B.A. Degree or Relevant Experience preferred

Support Analyst

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Mission

The Support Analyst is one of the most critical roles and at the heart of Agio’s mission to create a loyal client base. Every client, every interaction, every day, the Support Analyst is focused on delivering a stellar service experience. The Support Analyst, reporting to the Client Support Manager, will be responsible for delivering outstanding technical support for Agio’s dynamic end users and client systems. A commitment to effective communication, quality, attention to detail, and follow through is key to success in this fast-paced role.

Responsibilities

• Deliver a stellar remote end user and systems support experience
• Utilize The 3Ws and The 3Cs in all internal and external communication
• Monitor and manage email and SalesForce queues
• Performance of “health checks” with an attention to quality and detail – address anomalies or escalate, as needed
• Quick resolution of cases and/or involvement of the proper teams
• “Own It” and see cases through to client-confirmed resolutions
• Assist with automation of repetitive tasks and suggest efficiencies
• Document support-related solutions and client environments
• Identify repetitive issues for root cause analysis
• Ensure cases exceed client expectations and are within Agio pre-defined OLAs
• Projects, as assigned

Requirements

• Passion for delivering an outstanding client experience
• Superior written and verbal communication skills
• Confident and friendly phone presence
• Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment
• Confidence to “Speak Up” and share knowledge, areas of improvement, etc.
• 2-5 years of experience providing end-user support
• Collaborative, team-player, stays “Cool Under Pressure”
• Ability to provide off-hours on-call support

• Strong troubleshooting and problem solving skills

Required Technical Skills

• Windows and Mac OS, MSFT Office, and common business applications
• Hardware: Printers, peripherals, and mobile devices
• Basic knowledge of Active Directory and networking

Desired/Optional Technical Skills

• MSFT System Center Operations Manager (SCOM)
• Scripting (PowerShell, VBScript, batch)
• Automation Software such as AutoSys
• Windows 2003 and 2008 clustering.
• MS SQL Server, FTP, VMware, BES, MSFT Exchange
• Unix/Linux systems

Education

• B.S./B.A. degree or relevant experience preferred

DBA Contractor

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Mission

Reporting to the manager of the DBA Team and based in the operational headquarters of Agio in Norman, Oklahoma, you’ll be a member of the DBA Team working with both internal and external customers throughout the world.

Objectives – Year One

• Be able to operate in our client’s environments with little to no assistance understanding their duties
• Working with our customers (web developers and computer programmers) on a daily basis
• Ongoing maintenance & administration of assigned systems
• Assistance with execution of projects related to areas of responsibility
• Identifying the needs of clients and meeting these needs through proper da ta research
• Developing, configuring and maintaining databases and related systems. This includes writing well-formed, efficient SQL queries, views, jobs and stored procedures to collect, process and present relevant data
• Developing test sets for monitoring database functionality through 24 X 7 monitoring systems
• Optimizing data base performance through database performance tuning
• Configuring and validating database backup routines on a regular basis
• Assist with recovery of lost or corrupt da ta
• Following direction provided by the customer, but remaining mindful and aware of the overall environment, and long-term plan for that environment

Responsibilities

• Ability to troubleshoot and solve database related issues in a timely manner
• Proactively diagnose/assess the database environment before problems a rise
• Managing database-related release management activities for staging and production systems
• Collecting, organizing  and  managing data
• Ensure the integrity and security of da ta from unauthorized individuals
• Oversight and  control of da ta resources for the organization
• Deploying and maintaining resilient data replication schemes
• Ability to follow change management and/or ITIL processes.
• Ability to work from a ticketing system and provide updates to clients and team

Requirements

Applicants must possess:

• 3+ years of MS SQL Server DBA experience or related formal database education or DBA certification
• Understanding of Microsoft SQL Server versions 2005, 2008, 2008R2, 2012
• Excellent written, verbal and interpersonal communication skills
• Strong analytical and problem solving skills
• Strong understanding of database platform systems in an enterprise infrastructure and the ability to utilize data base administration tools

The strongest candidates will also have:

• Industry certifications (MCITP, MCSE, MCDBA, VPC, etc.)
• Ability  to meet stringent deadlines and handle multiple tasks
• Familiar with Change Management and I TIL processes
• Ability  to provide timely and informative follow-up to end-users
• Ability to efficiently prioritize and organize competing work demands with little oversight

Education

B.S/B.A. Degree

SAC Linux Engineer

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Objective – Year One

• Be able to support our customer’s (Linux primarily, Windows secondarily) environments without assistance, while providing excellent customer service.

Duties

• Provide first and second level support for all the Linux and Unix environments
• Managing and providing support for all Linux and Solaris system requests
• Work with non-Windows engineering and development groups in supporting day-to-day tasks
• Implement daily production changes related to Linux/Solaris systems and coordinating these changes with appropriate parties for verification of functionality
• Investigate and diagnose production issues or outages and respond in a timely fashion
• Communicate clearly and concisely, and adhere to company standards and procedures

Responsibilities

• Analyze information and respond with corrective action, utilizing system monitoring technologies such Microsoft System Center (SCOM)
• Provide daily and weekly SLA reports
• Acknowledge and respond to service issues within the defined SLAs
• Perform analysis on current systems and make recommendations on tactical and strategic solutions for Network, System and Storage Environment
• Review, classify, prioritize and analyze problematic situations and escalate as necessary
• Follow process, and demonstrate imitative
• Work effectively with management to determine project requirements
• Provide standard coverage hours
• Other duties as assigned

Requirements

• Minimum of three years administering Linux/Unix server environment
• Basic knowledge of Active Directory as well as experience with Centrify
• Experience with HP, Fujitsu, and Sun Line of Hardware
• Experience in administrating of Red Hat, Linux 4 and 5 and Solaris 9 and 10
• Proficiency with setup, modification and troubleshooting of Samba
• Knowledge of monitoring technologies such as Microsoft System Center (SCOM)
• Windows Server experience
• Scripting experience such as Perl programming or Unix shell scripting
• Knowledge of HP line of storage arrays (VMAX)
• Ability to meet stringent deadlines and handle multiple tasks
• Familiar with change management and ITIL processes
• Ability to provide timely and informative follow-up to customers

Education

B.S./B.A. degree or relevant experience preferred