Support Analyst

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Mission

The Support Analyst is one of the most critical roles and at the heart of Agio’s mission to create a loyal client base. Every client, every interaction, every day, the Support Analyst is focused on delivering a stellar service experience. The Support Analyst, reporting to the Client Support Manager, will be responsible for delivering outstanding technical support for Agio’s dynamic end users and client systems. A commitment to effective communication, quality, attention to detail, and follow through is key to success in this fast-paced role.

Responsibilities

  • Deliver a stellar remote end user and systems support experience
  • Utilize The 3Ws and The 3Cs in all internal and external communication
  • Monitor and manage email and SalesForce queues
  • Performance of “health checks” with an attention to quality and detail – address anomalies or escalate, as needed
  • Quick resolution of cases and/or involvement of the proper teams
  • “Own It” and see cases through to client-confirmed resolutions
  • Assist with automation of repetitive tasks and suggest efficiencies
  • Document support-related solutions and client environments
  • Identify repetitive issues for root cause analysis
  • Ensure cases exceed client expectations and are within Agio pre-defined OLAs
  • Projects, as assigned

Requirements

  • Passion for delivering an outstanding client experience
  • Superior written and verbal communication skills
  • Confident and friendly phone presence
  • Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment
  • Confidence to “Speak Up” and share knowledge, areas of improvement, etc.
  • 2-5 years of experience providing end-user support
  • Collaborative, team-player, stays “Cool Under Pressure”
  • Ability to provide off-hours on-call support
  • Strong troubleshooting and problem solving skills

Required Technical Skills

  • Windows and Mac OS, MSFT Office, and common business applications
  • Hardware: Printers, peripherals, and mobile devices
  • Basic knowledge of Active Directory and networking

Desired/Optional Technical Skills

  • MSFT System Center Operations Manager (SCOM)
  • Scripting (PowerShell, VBScript, batch)
  • Automation Software such as AutoSys
  • Windows 2003 and 2008 clustering.
  • MS SQL Server, FTP, VMware, BES, MSFT Exchange
  • Unix/Linux systems

Education

  • B.S./B.A. degree or relevant experience preferred
Posted in Norman

DBA Contractor

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Mission

Reporting to the manager of the DBA Team and based in the operational headquarters of Agio in Norman, Oklahoma, you’ll be a member of the DBA Team working with both internal and external customers throughout the world.

Objectives – Year One

  • Be able to operate in our client’s environments with little to no assistance understanding their duties
  • Working with our customers (web developers and computer programmers) on a daily basis
  • Ongoing maintenance & administration of assigned systems
  • Assistance with execution of projects related to areas of responsibility
  • Identifying the needs of clients and meeting these needs through proper da ta research
  • Developing, configuring and maintaining databases and related systems. This includes writing well-formed, efficient SQL queries, views, jobs and stored procedures to collect, process and present relevant data
  • Developing test sets for monitoring database functionality through 24 X 7 monitoring systems
  • Optimizing data base performance through database performance tuning
  • Configuring and validating database backup routines on a regular basis
  • Assist with recovery of lost or corrupt da ta
  • Following direction provided by the customer, but remaining mindful and aware of the overall environment, and long-term plan for that environment

Responsibilities

  • Ability to troubleshoot and solve database related issues in a timely manner
  • Proactively diagnose/assess the database environment before problems a rise
  • Managing database-related release management activities for staging and production systems
  • Collecting, organizing  and  managing data
  • Ensure the integrity and security of da ta from unauthorized individuals
  • Oversight and  control of da ta resources for the organization
  • Deploying and maintaining resilient data replication schemes
  • Ability to follow change management and/or ITIL processes.
  • Ability to work from a ticketing system and provide updates to clients and team

Requirements

Applicants must possess:

  • 3+ years of MS SQL Server DBA experience or related formal database education or DBA certification
  • Understanding of Microsoft SQL Server versions 2005, 2008, 2008R2, 2012
  • Excellent written, verbal and interpersonal communication skills
  • Strong analytical and problem solving skills
  • Strong understanding of database platform systems in an enterprise infrastructure and the ability to utilize data base administration tools

The strongest candidates will also have:

  • Industry certifications (MCITP, MCSE, MCDBA, VPC, etc.)
  • Ability  to meet stringent deadlines and handle multiple tasks
  • Familiar with Change Management and I TIL processes
  • Ability  to provide timely and informative follow-up to end-users
  • Ability to efficiently prioritize and organize competing work demands with little oversight

Education

B.S/B.A. Degree

Posted in Norman, Raleigh

SAC Linux Engineer

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Objective – Year One

  • Be able to support our customer’s (Linux primarily, Windows secondarily) environments without assistance, while providing excellent customer service.

Duties

  • Provide first and second level support for all the Linux and Unix environments
  • Managing and providing support for all Linux and Solaris system requests
  • Work with non-Windows engineering and development groups in supporting day-to-day tasks
  • Implement daily production changes related to Linux/Solaris systems and coordinating these changes with appropriate parties for verification of functionality
  • Investigate and diagnose production issues or outages and respond in a timely fashion
  • Communicate clearly and concisely, and adhere to company standards and procedures

Responsibilities

  • Analyze information and respond with corrective action, utilizing system monitoring technologies such Microsoft System Center (SCOM)
  • Provide daily and weekly SLA reports
  • Acknowledge and respond to service issues within the defined SLAs
  • Perform analysis on current systems and make recommendations on tactical and strategic solutions for Network, System and Storage Environment
  • Review, classify, prioritize and analyze problematic situations and escalate as necessary
  • Follow process, and demonstrate imitative
  • Work effectively with management to determine project requirements
  • Provide standard coverage hours
  • Other duties as assigned

Requirements

  • Minimum of three years administering Linux/Unix server environment
  • Basic knowledge of Active Directory as well as experience with Centrify
  • Experience with HP, Fujitsu, and Sun Line of Hardware
  • Experience in administrating of Red Hat, Linux 4 and 5 and Solaris 9 and 10
  • Proficiency with setup, modification and troubleshooting of Samba
  • Knowledge of monitoring technologies such as Microsoft System Center (SCOM)
  • Windows Server experience
  • Scripting experience such as Perl programming or Unix shell scripting
  • Knowledge of HP line of storage arrays (VMAX)
  • Ability to meet stringent deadlines and handle multiple tasks
  • Familiar with change management and ITIL processes
  • Ability to provide timely and informative follow-up to customers

Education

B.S./B.A. degree or relevant experience preferred

Posted in Norman

Business Development Manager Outside Sales Representative

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Mission

Based in New York and CT, you will be in a customer facing position with a focus on selling Agio Services and Solutions to the Hedge Funds with an AUM of $5.0B or more.

Duties

  • Actively prospect new service opportunities within the assigned hedge fund vertical
  • Develop relationships with key decision makers and influencers at all levels with the organizations
  • Present Agio Services and Solutions to all levels of the organization and positioning the solution appropriately to each audience
  • Create proposals, negotiate and close contracts with prospects
  • Work closely with implementation and support teams to ensure client satisfaction
  • Create and maintain a sales funnel including monthly prospecting reports and forecasts
  • Increase Agio’s market share in the franchise hedge fund vertical

Responsibilities

As a Business Development Representative, you will report to the Managing Director,

Business Development, working closely to support Agio corporate business development

goals.

You will research, prospect and identify targets for Agio Solutions and Services, forging

relationships with key individuals at all levels.

You will prepare sales proposals that speak in appropriate manners to all key influencers

and decision-makers within the organization, enabling you to close business on behalf of

Agio.

You will work to establish a sales pipeline, reporting weekly on your progress.

Requirements

  • A Bachelor’s degree in business or a related field and/or have associated experience in the field (minimum of 3 years experience)
  • A minimum of 3 years sales experience
  • Specific experience selling to financial services companies;
  • Exceptional written and verbal skills
  • Exceptional interpersonal skills, with a focus on rapport building, listening and
  • questioning skills
  • A proven track record and measured success in sales and account management
  • Ability to understand the business challenges the prospect faces and effectively position Agio Solutions and Services to meet those needs

The strongest candidates will also have:

  •  Good understanding of the Financial Industry;
  •  Experience with SalesForce CRM;
  •  Proven understanding of selling technical solutions;
  •  Strong lead networking/prospecting experience;
  •  Hedge Fund experience;
  •  Maturity and professionalism and an entrepreneurial spirit

Metrics

Your individual performance in attaining the target gross profit assigned as sales quota.

The percentage your services profit derived from net new accounts to Agio.

Customer satisfaction in you accounts as measured by NPS

Posted in New York

DS: Market Data Finance Administrator

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Mission

Reporting to the Director of Finance and based in the operational headquarters of Agio in Norman, Oklahoma, you’ll be a member of the Finance & Administration Team working with both internal and external clients throughout the world.

Objectives – Year One

  • Gain a detailed understanding of Agio’s financial and accounting operations
  • Identify and implement improved methods to increase financial transparency for decision makers
  • Identify and implement improved methods to increase efficiency around current accounting and financial processes and procedures
  • Work to become self-directed in daily activities
  • Develop professional relationships with employees outside the Finance & Administration team at varying levels in the company

Responsibilities

  • Administer invoices for market data and research invoices as needed
  • Maintain inventory in the firm’s market data inventory management database (FITS)
  • Provide close working support to ARDS’ Business Analysts
  • Support monthly close processes
  • Oversee finance and administration relationship with vendors
  • Seek ways to automate and streamline market data processes, especially with regard to market data platforms and exchange entitlements
  • Oversight of soft dollar and sales/use tax policy and administration
  • Assist with budgets, ad hoc reporting, and special projects

Requirements

Applicants must possess:

  • Strong analytical ability, familiarity with data analysis and database tools important
  • Accounting or Finance degree preferred, but will consider other educational backgrounds/equivalent work experience.  Some exposure to Information Technology (IT) in an academic setting is helpful.
  • 1-3 years experience in an accounting, finance, IT or market data environment, will consider recent graduate
  • Facility with Excel essential, exposure to Access, SQL, and other database tools desirable
  • Market data experience, with exposure to the soft dollar process desirable, but other financial / IT experience will be considered
  • Experience with market data inventory management tools (FITS or similar) helpful
  • Detail oriented, strong team player, genuine interest in market data in an asset management environment, excellent verbal and written communication skills

Education

B.S/B.A. Degree in Accounting or Finance and/or relevant experience preferred minimum 3.0 GPA

Posted in Norman

Software Developer

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Mission

Reporting directly to the CIO and based in the operational headquarters of Agio in Norman, Oklahoma, you’ll be a member of te Development Team working with both internal and external customers throughout the United States.

Objectives – Year One

  • Become the primary resource for maintaining and developing software for our clients
  • Attain Salesforce.com developer certification

Duties

  • Gather internal and external customer requirements to ensure solution design matches expectations
  • Create and present detailed technical proposals to prospective internal and external clients
  • Develop and implement solutions that match the requirements
  • Train internal and external users on how to use the newly developed solution

Responsibilities

  • Internal (Agio) Solutions:  Salesforce.com is Agio’s single pane of glass.  It’s the hub for all information at Agio.  Responsibilities include administering Salesforce.com instance, developing improved security controls and reporting, developing internal custom applications and workflows using Apex and the force.com platform, and developing and integrating with 3rd party /client applications
  • External (Client) Solutions: Develop standalone software applications for our clients and integrate them into Agio’s Salesforce.com instance. Applications would be build using C#, .net, web services, and SQL databases
  • You will work on multiple projects at the same time with aggressive timelines
  • You will be a master of multi-tasking, using your abilities to prioritize and work effectively on multiple projects throughout the day
  • You will clearly communicate with all stakeholders throughout the process
  • You will develop and maintain C# applications, complex stored procedures and triggers, adobe flex applications, and Salesforce.com Apex classes

Requirements
Applicants must possess:

  • Three (3) years experience developing multi-tiered applications
  • Experience using Visual Studio
  • Strong JavaScript programming experience
  • Strong C# programming experience
  • Strong SQL skills
  • Strong ASP.NET experience
  • Scripting language like Perl or PowerShell
  • Understanding of web services
  • Effective oral and written communication skills

The strongest candidates will also have:

  • Experience developing against a Ticketing System
  • Experience developing in Salesforce.com or Force.com (APEX)
  • Experience developing with Adobe Flex
  • Source versioning system e.g.: TourtoiseSVN

Education

  • B.S./B.A. degree or relevant experience preferred
Posted in Uncategorized

Senior Quality Assurance Analyst

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Mission

The Quality Assurance Analyst is responsible for conducting quality control activities for the IT Services Department. The QA Analyst will analyze application systems, create test case documentation, and execute plans. The successful candidate will have proven experience ensuring that complex software application is performing as designed.

Responsibilities

  • Develop and maintain test plans, manual and automated test scripts for user interface, functionality, system and “ad-hoc testing”
  • Execute regression tests, functional tests, and data tests
  • Document quality assurance practices
  • Provide analysis of test results and deliver solutions to problem areas
  • Ensure that testing activities will allow applications to meet business requirements and system goals, fulfill end-user requirements, and identify and resolve system issues
  • Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications
  • Conduct all types of application testing as needed, such as system, unit, regression, load, and acceptance testing methods
  • Analyze formal test results in order to discover and resolve defects, bugs, errors, configuration issues, and interoperability flaws
  • Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality
  • Produce reports and documentation for all testing efforts, results, activities, data, logging, and tracking
  • Communicate test progress, test results, and other relevant information
  • Other duties as assigned

Requirements

  • Strong research and analytic skills
  • Strong verbal and written communication skills
  • Ability to operate in a fast moving environment
  • Experience writing SQL queries
  • Ability to work any shift or day
  • Financial back office experience

Preferred Experience

  • Background in financial services with experience with any of these software: Panorama, Murex, Geneva, IntelliMatch, Oracle Coherence
  • Experience working as technology business analyst

Education

B.S/B.A. degree

Posted in Norman