Click here to apply for this position.
A senior windows support analyst will be responsible for managing and providing support for all level 2 system requests. One of the key roles of the Support analyst will be to handle and implement daily production changes. Additionally, the role requires that production issues be investigated and diagnosed in a timely fashion. Person must manage and action internal processes for User Account Clean up, Patch Management, Reboots, and Firmware updates as per company standards and policies. Furthermore, the support analyst will be responsible for analyzing and responding to system monitoring alerts with corrective action within defined SLAs.
Requirements:
- Ability to diagnose server hardware, capacity, and performance issues for windows servers.
- Proficiency in Windows Server 2003 & 2008 with ability to utilize Microsoft tools and methodology for troubleshooting issues.
- Proficiency in Microsoft Cluster Services Technology.
- Proficiency with TCP/IP, DNS, SSL, IIS, FTP and ability to troubleshoot issues related to these protocols.
- Scripting knowledge (Powershell, VB, Perl).
- Knowledge of Active Directory with ability to write LDAP queries.
- Experience in supporting and managing MS Exchange 2003/2007.
- Share Point and Portal design and administration.
- Experience with administration of web portal and Virtual sites.
- Experience with Patch management.
- Ability to work any shift or day.
- Provide on call support.
Responsibilities:
- Acknowledge and respond to service issues or work orders within defined SLAs.
- Manage and support Microsoft Windows Server and Exchange environments.
- Perform legal and compliance searches.
- Manage and support VMWare environment.
- Implement daily production changes.
- Perform scheduled patching of servers.
- Configure and action back-up and restore requests.
- Manage FTP environment supporting over 12,000 file transfers daily.
- Manage autosys environment supporting over 2000+ scheduled jobs.
- Develop and maintain programs, scripts, and procedures for the automation of system administration tasks.
- Monitor and support IBM MQ environment supporting daily trade processing.
- Follow up with vendors on escalated support calls and keep internal technology teams updated with most recent findings.
- Provide support during standard coverage hours.
- Other duties as assigned.
Preferred Experience:
- Background in financial services with at least 3 – 5 years of solid experience in support.
- Experience in a technology role is required.
- Technical certifications a plus.
Preferred Skills:
- Knowledge of monitoring software such as NetIQ and MS System Center.
- Experience with Landesk Patch Management, Autosys, IBM MQ, SSRS (Microsoft Reporting Services), and Share Point.
- Experience working with Citrix. (Presentation Server version 4.5).
- Knowledge of backup software and tools. (EMC Avamar or HP Data Protector).
- Ability to write SQL scripts and experience with MS SQL 2003 and 2005.
- Blackberry (BES) administration and troubleshooting.
- Knowledge of VMWare with experience in administration, P2V migrations, and troubleshooting.
Preferred Education: B.S/B.A. Degree OR relevant experience.
Physical Demands: While performing duties of this job, the employee is regularly required to sit and work at a computer. The employee must be able to lift/move weight up to 10lbs. Employee is also required to accept incoming calls and must be able to hear and speak.
