Senior Database Administrator

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About Agio

Agio Technology provides superior managed IT services to the world’s Premier hedge funds through technology hosting, monitoring, management, disaster prevention & recovery and other high-end technology services. Our infrastructure, people and culture are of one with our hedge fund clients, allowing us to not only be responsive to their needs but, in many cases, anticipate them as well. We provide our investment management and technology executive clients with the comfort to focus on their core competencies knowing Agio has full control of the complex technology services they have entrusted to us.

To continue to earn their trust, we employ rigorous standards around customer service, hiring, training, learning and growth. And seek to mirror the dynamic culture, and the sense of urgency, surrounding a premier hedge fund. Agio Technology is headquartered in New York City, with operational headquarters in Norman, OK and offices in Boston, MA; Dallas, TX; San Francisco, CA; Seattle, WA; London, England and Hong Kong, PRC.

Mission

Reporting to the manager of the Cross Platform Team and based in the operational headquarters of Agio in Norman, Oklahoma, you’ll be a member of the Cross Platform Team working with both internal and external clients throughout the world.

Objectives – Year One

• Be able to operate in our client’s environments with little to no assistance and understanding their environment

Duties

• Working with our clients (web developers and computer programmers) on a daily basis
• Ongoing maintenance & administration of assigned systems
• Assistance with execution of projects related to areas of responsibility
• Identifying the needs of clients and meeting these needs through proper data research
• Developing, configuring and maintaining databases and related systems. This includes writing well-formed, efficient SQL queries, views, jobs and stored procedures to collect, process and present relevant data
• Developing test sets for monitoring database functionality through 24/7 monitoring systems
• Optimizing database performance through database performance tuning
• Configuring and validating database backup routines on a regular basis
• Assist with recovery of lost or corrupt data
• Following direction provided by the client, but remaining mindful and aware of the overall environment and the long-term plan for that environment

Responsibilities

• Ability to troubleshoot and solve database related issues in a timely manner
• Proactively diagnose/assess the database environment before problems arise
• Managing database-related release management activities for staging and production systems
• Collecting, organizing and managing data
• Ensure the integrity and security of data from unauthorized individuals
• Oversight and control of data resources for the organization
• Deploying and maintaining resilient data replication schemes
• Ability to follow change management and/or ITIL processes.
• Ability to work from a ticketing system and provide updates to clients and team

Requirements

Applicants must possess:

• 3+ years of MS SQL Server DBA experience or related formal database education or DBA certification
• Excellent written, verbal and interpersonal communication skills
• Strong analytical and problem solving skills
• Strong understanding of database platforms in an enterprise infrastructure with the ability to utilize database administration tools

The strongest candidates will also have:

• Industry certifications (MCITP, MCSE, MCDBA, VPC, etc.)
• Ability to meet stringent deadlines and handle multiple tasks
• Familiar with change management and ITIL processes
• Ability to provide timely and informative follow-up to end-users
• Ability to efficiently prioritize and organize competing work demands with little oversight

Education

B.S/B.A. degree

Software Developer

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About Agio

Agio Technology provides superior managed IT services to the world’s Premier hedge funds through technology hosting, monitoring, management, disaster prevention & recovery and other high-end technology services. Our infrastructure, people and culture are of one with our hedge fund clients, allowing us to not only be responsive to their needs but, in many cases, anticipate them as well. We provide our investment management and technology executive clients with the comfort to focus on their core competencies knowing Agio has full control of the complex technology services they have entrusted to us.

To continue to earn their trust, we employ rigorous standards around client service, hiring, training, learning and growth. And seek to mirror the dynamic culture, and the sense of urgency, surrounding a premier hedge fund.  Agio Technology is headquartered in New York City, with operational headquarters in Norman, OK and offices in Boston, MA; Dallas, TX; San Francisco, CA; Seattle, WA; London, England and Hong Kong, PRC.

Mission

Reporting directly to the CIO and based in the operational headquarters of Agio in Norman, Oklahoma, you’ll be a member of the Development Team working with both internal and external clients throughout the United States.

Objectives – Year One

• Become the primary resource for maintaining and developing software for our clients
• Attain Salesforce.com developer certification

Duties:

• Gather internal and external client requirements to ensure solution design matches expectations
• Create and present detailed technical proposals to prospective internal and external clients
• Develop and implement solutions that match the requirements
• Train internal and external users on how to use the newly developed solution

Responsibilities:

• Internal (Agio) Solutions:  Salesforce.com is Agio’s single pane of glass.  It’s the hub for all information at Agio.  Responsibilities include administering Salesforce.com instance, developing improved security controls and reporting, developing internal custom applications and workflows using Apex and the Force.com platform, and developing and integrating with 3rd party /client applications
• External (Client) Solutions: Develop stand-alone software applications for our clients and integrate them into Agio’s Salesforce.com instance. Applications would be build using C#, .net, web services, and SQL databases
• You will work on multiple projects at the same time with aggressive timelines
• You will be a master of multi-tasking, using your abilities to prioritize and work effectively on multiple projects throughout the day
• You will clearly communicate with all stakeholders throughout the process
• You will develop and maintain C# applications, complex stored procedures and triggers, adobe flex applications, and Salesforce.com Apex classes

Requirements

Applicants must possess:

• Three (3) years experience developing multi-tiered applications
• Experience using Visual Studio
• Strong JavaScript programming experience
• Strong C# programming experience
• Strong SQL skills
• Strong ASP.NET experience
• Scripting language like Perl or PowerShell
• Understanding of web services
• Effective oral and written communication skills

The strongest candidates will also have:

• Experience developing against a ticketing system
• Experience developing in Salesforce.com or Force.com (APEX)
• Experience developing with Adobe Flex
• Source versioning system, e.g., TourtoiseSVN

Education:

B.S./B.A. degree

Systems Analyst (Client Support Team)

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About Agio

Agio Technology provides superior managed IT services to the world’s Premier hedge funds through technology hosting, monitoring, management, disaster prevention & recovery and other high-end technology services. Our infrastructure, people and culture are of one with our hedge fund clients, allowing us to not only be responsive to their needs but, in many cases, anticipate them as well. We provide our investment management and technology executive clients with the comfort to focus on their core competencies knowing Agio has full control of the complex technology services they have entrusted to us.

To continue to earn their trust, we employ rigorous standards around customer service, hiring, training, learning and growth. And seek to mirror the dynamic culture, and the sense of urgency, surrounding a premier hedge fund.  Agio Technology is headquartered in New York City, with operational headquarters in Norman, OK and offices in Boston, MA; Dallas, TX; San Francisco, CA; Seattle, WA; London, England and Hong Kong, PRC.

Mission

A Systems Support Analyst will be responsible for providing first level support for multiple server environments and network devices.  Responsibilities include monitoring all infrastructure devices to include Windows/Unix/Linux servers, hardware, network devices and automated processes/jobs.  Furthermore, the Junior Systems Support Analyst will be responsible for analyzing and responding to system monitoring alerts with corrective action or escalating issues outside of the scope of a junior function within the defined SLAs. Also, this person assists with providing coverage for all incoming client support calls, emails and web portal support tickets within a defined SLA.

Responsibilities

• Perform daily scheduled systems verification tasks for all of technology teams
• Investigate and resolve all failures and alerts where standard resolution procedure is documented. Escalate issues to next level support as necessary
• Acknowledge and respond to service issues within the defined SLAs
• Perform administrative duties for clients using vendor-supported applications
• Work effectively with management to determine project requirements
• Provide support during established coverage hours
• Other duties as assigned

Requirements

Applicants must possess:

• Customer service experience in a technology environment
• Good verbal and written communication skills
• Team player with positive attitude
• Experience with Microsoft server environment
• Experience with Active Directory
• Working knowledge of TCP/IP, DNS, DHCP
• Basic knowledge of Microsoft Exchange 2003 and 2007
• Ability to be flexible with shift scheduling
• Provide on-call support

The strongest candidates will have:

• Knowledge of monitoring technologies such as MS System Center Operations Manager (SCOM)
• Knowledge of automation software such as AutoSys
• Knowledge of Windows 2003 and 2008 clustering and LANDesk
• Knowledge of MS SQL Server, MS Exchange, BES, FTP, DNS, TCP/IP, VMware
• Working knowledge of Red Hat Linux

Education

B.S./B.A. degree or relevant experience preferred

Senior Windows Support Analyst

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A senior windows support analyst will be responsible for managing and providing support for all level 2 system requests. One of the key roles of the Support analyst will be to handle and implement daily production changes. Additionally, the role requires that production issues be investigated and diagnosed in a timely fashion. Person must manage and action internal processes for User Account Clean up, Patch Management, Reboots, and Firmware updates as per company standards and policies.  Furthermore, the support analyst will be responsible for analyzing and responding to system monitoring alerts with corrective action within defined SLAs.

Requirements:

• Ability to diagnose server hardware, capacity, and performance issues for windows servers.
• Proficiency in Windows Server 2003 & 2008 with ability to utilize Microsoft tools and methodology for troubleshooting issues.
• Proficiency in Microsoft Cluster Services Technology.
• Proficiency with TCP/IP, DNS, SSL, IIS, FTP and ability to troubleshoot issues related to these protocols.
• Scripting knowledge (Powershell, VB, Perl).
• Knowledge of Active Directory with ability to write LDAP queries.
• Experience in supporting and managing MS Exchange 2003/2007.
• Share Point and Portal design and administration.
• Experience with administration of web portal and Virtual sites.
• Experience with Patch management.
• Ability to work any shift or day.
• Provide on call support.

Responsibilities:

• Acknowledge and respond to service issues or work orders within defined SLAs.
• Manage and support Microsoft Windows Server and Exchange environments.
• Perform legal and compliance searches.
• Manage and support VMWare environment.
• Implement daily production changes.
• Perform scheduled patching of servers.
• Configure and action back-up and restore requests.
• Manage FTP environment supporting over 12,000 file transfers daily.
• Manage autosys environment supporting over 2000+ scheduled jobs.
• Develop and maintain programs, scripts, and procedures for the automation of system administration tasks.
• Monitor and support IBM MQ environment supporting daily trade processing.
• Follow up with vendors on escalated support calls and keep internal technology teams updated with most recent findings.
• Provide support during standard coverage hours.
• Other duties as assigned.

Preferred Experience:

• Background in financial services with at least 3 – 5 years of solid experience in support.
• Experience in a technology role is required.
• Technical certifications a plus.

Preferred Skills:

• Knowledge of monitoring software such as NetIQ and MS System Center.
• Experience with Landesk Patch Management, Autosys, IBM MQ, SSRS (Microsoft Reporting Services), and Share Point.
• Experience working with Citrix. (Presentation Server version 4.5).
• Knowledge of backup software and tools. (EMC Avamar or HP Data Protector).
• Ability to write SQL scripts and experience with MS SQL 2003 and 2005.
• Blackberry (BES) administration and troubleshooting.
• Knowledge of VMWare with experience in administration, P2V migrations, and troubleshooting.

Preferred Education: B.S/B.A. Degree OR relevant experience.

Physical Demands:  While performing duties of this job, the employee is regularly required to sit and work at a computer.  The employee must be able to lift/move weight up to 10lbs.  Employee is also required to accept incoming calls and must be able to hear and speak.

Network Engineer (IP Telephony)

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About Agio

Agio Technology provides superior managed IT services to the world’s Premier hedge funds through technology hosting, monitoring, management, disaster prevention & recovery and other high-end technology services. Our infrastructure, people and culture are of one with our hedge fund clients, allowing us to not only be responsive to their needs but, in many cases, anticipate them as well. We provide our investment management and technology executive clients with the comfort to focus on their core competencies knowing Agio has full control of the complex technology services they have entrusted to us.

To continue to earn their trust, we employ rigorous standards around customer service, hiring, training, learning and growth. And seek to mirror the dynamic culture, and the sense of urgency, surrounding a premier hedge fund. Agio Technology is headquartered in New York City, with operational headquarters in Norman, OK and offices in Boston, MA; Dallas, TX; San Francisco, CA; Seattle, WA; London, England and Hong Kong, PRC.

Mission

Reporting to the manager of the Cross Platform Team and based in the operational headquarters of Agio in Norman, Oklahoma, you’ll be a member of the Cross Platform Team, working with both internal and external customers throughout the world.

Objective – Year One

• Be able to provide engineer level support in our customer’s environments without assistance and teach others to do the same.

Duties

• Working with our customers on a daily basis
• Be the subject matter expert for all Cisco IP telephony operations
• Be a vital contributor to the ongoing IP Telephony operations and the support of IP Telephony deployments
• Mentor other technicians in all aspects of Cisco IP Telephony (Cisco Call Manager, Cisco Unity, Unified Messaging, server maintenance, voice gateways, gatekeepers, analog VG224’s, QoS)

Responsibilities

• Supporting large enterprises using a centralized Cisco CallManager cluster, with several remote offices receiving services from the central Cisco CallManager
• Making configurations on all components of IP Telephony, and supporting that environment post deployment
• Troubleshooting IP telephony from end to end, including IP telephony voice quality issues between and within locations
• Administering CallManager/Unity server maintenance, including patches, troubleshooting, defining thresholds, and responding to alarms
• Designing and configuring an enterprise dial plan in Cisco CallManager and Cisco Gatekeepers
• Network routing, switching, and security
• Mentoring peers (both those that are at a similar level technically and those at a more junior level)
• Operations and change management CCIE or CCIE Voice Certification highly desirable

Requirements

Applicants must possess:

• 3-5 years experience in a service/support or technical delivery role for IP Telephony Enterprises
• Minimum of 2 years working with Cisco IP telephony products
• Strong understanding of VoIP in an enterprise infrastructure
• Excellent written, verbal and interpersonal communication skills
• Strong analytical and problem solving skills

The strongest candidates will also have:

• Ability to meet stringent deadlines and handle multiple tasks
• Familiar with Change Management and ITIL processes
• Ability to provide timely and informative follow-up to end users

Education

B.S./B.A. degree or relevant experience preferred

Senior Quality Assurance Analyst

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About Agio

Agio Technology provides superior managed IT services to the world’s Premier hedge funds through technology hosting, monitoring, management, disaster prevention & recovery and other high-end technology services. Our infrastructure, people and culture are of one with our hedge fund clients, allowing us to not only be responsive to their needs but, in many cases, anticipate them as well. We provide our investment management and technology executive clients with the comfort to focus on their core competencies knowing Agio has full control of the complex technology services they have entrusted to us.

To continue to earn their trust, we employ rigorous standards around customer service, hiring, training, learning and growth. And seek to mirror the dynamic culture, and the sense of urgency, surrounding a premier hedge fund. Agio Technology is headquartered in New York City, with operational headquarters in Norman, OK and offices in Boston, MA; Dallas, TX; San Francisco, CA; Seattle, WA; London, England and Hong Kong, PRC.

Mission

The Quality Assurance Analyst is responsible for conducting quality control activities for the IT Services Department. The QA Analyst will analyze application systems, create test case documentation, and execute plans. The successful candidate will have proven experience ensuring that complex software application is performing as designed.

Responsibilities

• Develop and maintain test plans, manual and automated test scripts for user interface, functionality, system and “ad-hoc testing”
• Execute regression tests, functional tests, and data tests
• Document quality assurance practices
• Provide analysis of test results and deliver solutions to problem areas
• Ensure that testing activities will allow applications to meet business requirements and system goals, fulfill end-user requirements, and identify and resolve system issues
• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications
• Conduct all types of application testing as needed, such as system, unit, regression, load, and acceptance testing methods
• Analyze formal test results in order to discover and resolve defects, bugs, errors, configuration issues, and interoperability flaws
• Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality
• Produce reports and documentation for all testing efforts, results, activities, data, logging, and tracking
• Communicate test progress, test results, and other relevant information
• Other duties as assigned

Requirements

• Strong research and analytic skills
• Strong verbal and written communication skills
• Ability to operate in a fast moving environment
• Experience writing SQL queries
• Ability to work any shift or day
• Financial back office experience

Preferred Experience

• Background in financial services with experience with any of these software:
  • Panorama, Murex, Geneva, IntelliMatch, Oracle Coherence
• Experience working as technology business analyst

Education

B.S/B.A. degree

Physical Demands

While performing duties of this job, the employee is regularly required to sit and work at a computer. The employee must be able to lift/move weight up to 10 lbs. Employee is also required to accept incoming calls and must be able to hear and speak.